HOW DO I KEEP MY COMPUTER IN TOP SHAPE ? (CONTINUED)

Hi again,

Before reading this post, please review the two previous posts of September 26 and 27.

Let's start with the most important subject of security: protection against viruses, spam, phishing and other disrupting attacks all computers are subject to.

Most of you I am sure, have some kind of protection through an antivirus, anti spyware and other similar programs. The problem is that many of you, (I know because I come across it all the time when friends call me for help), do not keep or forget to keep these programs updated on a regular basis, or forget to pay the annual fees that many of these programs require.

Those of you who have Windows 7 are in better shape than those who have earlier versions of Windows, because this version has quite a lot of built in safety programs such as a much better firewall , spyware and popup blockers. Also, both Internet Explorer 8 and 9, come with good malware and phishing built in protection. Regardless of all this, you still will require a good anti virus program.

If you just bought a new computer or you are planning to buy one, most likely it comes with some form of anti virus program, such as Norton or other similar programs already installed. HOWEVER, such programs are try-outs that will expire normally within 90 days at which time you must sign up and pay the annual fee, otherwise the program will stop working.

Here is my advice:

I myself use in my 3 computers my favorite security program NORTON 360. The license fee is about $69.00/year but you can use the program in as many as 3 computers, so you can install this program in two other computers owned my family members, friends etc. and share the cost with them...

NORTON 360 is a very complete program because it includes many exceptional features other than just virus protection such as security protection for web browsing and email, identity protection, computer back up protection, PC tune up including disk optimization, files clean up, registry clean up, diagnostic report, start up manager improvement and many more other useful features.

There are a few other programs that are excellent and free to use. My favorites are :

-Microsoft Security Essentials anti virus utility.

-Avira AntiVir Personal Free Antivirus.

Avira free version is one of the best available and will take care of most daily problems confronting computers that browse the Internet, however they also have the premium version, ($29.00 fee/year), which is very much on top of the class.

You can find all the details for the above mentioned programs by checking the following links:

http://www.microsoft.com/

http://www.norton.com/

http://www.avira.com/

Enough for today. I think I have given you plenty of info for you to browse the above, download the programs and start giving your computer the best protection available today.

This week-end we'll explore other subjects such as drives fragmentation, registry optimization and how to back up your hard drive in such a way, that you will be able to recover all your installed software, (including the operating system), and all your files, should your hard drive fail or die from old age.

See you soon.

George Freire

HOW DO I KEEP MY COMPUTER IN TOP SHAPE (CONTINUED)

As promised, here we are again on the subject of my last post.

First let's outline most of the disrupting situations that can get the good operation of ANY computer totally out of control, not necessarily by order of importance:

-Virus, phishing, spam and pop-up attacks.
-Fragmentation of drives.
-Registry disruptions.
-Software installation gone wrong.
-Program deleting errors.
-Remnant files, temporary files, trash files left on the hard drive.
-Poor cooling of main components especially the CPU, hard drive, RAM memory package
and GPU unit.
-Poor back up of your computer hard drive where all your important files are located.
-Accumulation of internet downloaded and browsing history files.
-Not updating Windows and other software programs on a regular basis.
-Not making sure that all your program drivers are the latest available.

The above are for sure the main causes of most computer problems, computer slowdowns and worse of all, computer failure and loss of all your valuable files.

All of you will be able to prevent most of the above situations from happening. You must prepare yourselves with a proper maintenance routine and of course install good reliable, (not necessarily expensive and some free), utility programs.

This is where I can help you by describing what I do to protect my computers which, ( knock on wood), have been operating trouble free for many years, save some exceptions now and then which can be easily resolved.

For now, just read the above list of possible problems and think hard: how many have I come across and what have I done to fix them?

It is late in the afternoon, time for dinner. We will continue tomorrow.

George Freire

HOW DO I KEEP MY COMPUTER IN TOP SHAPE (MOST OF THE TIME)

Hi you all,

As you may have noticed I have been very slow in publishing new posts lately. I apologize to all of you but especially to those who are frequent visitors.

No escuses except perhaps, this is still summer, you get somewhat lazy and sometimes not being able to think or find good stuff that will keep you interested and ready to come back at a later time.

This week I just finished building the best computer I ever built... just think: I put together a machine that among other things has a six core 3.7 MHz AMD Phenon 1100T processor, a top of the line ASUS mother board SABERTOOTH 990 FX, AME+, 16 GB high speed RAM memory, a Sapphire Radeon 6770 GDDR5 graphics card, 750 watt power supply and 2 hard drives each 1000 GB SATA 6 units and of course a computer case with a superior cooling system that will last forever.

This is quite a machine and the best part is that the mother board will be capable to handle any future super processors that AMD still has on the drawing board. This means that I will be able to keep this computer up to date just by upgrading when new and better stuff comes up.

I know you are already asking, "how much did you spend in this machine, George, is it worth it?" It cost me a shade below $900.00, but please note that I am using my old monitor, keyboard and mouse. I have seen computers that are not even close in quality and capability advertised in computer magazines for well over $2,000.00.

I intend to keep this computer for a long long time, therefore I intend to keep very good care of it, the same way I always have taken care of my other past computers.

This really is the main subject of this post: " HOW TO KEEP YOUR COMPUTER IN TOP SHAPE "

You can check the archives of this blog and  you will find an endless number of posts that address this subject; that can be time consuming, however well worth it.

I'll try to explain the best I can, how I do it myself and save you some time. It is not hard but it requires some patience a a little dedication at first, however once you start the process it will become easier and easier and above all prevent many headaches in the future.

Of course  many of you already follow many of the procedures I'm about to tell you and that is great. However, hardly  a week goes  by that I don't get  calls from friends and other people asking for help because their computer froze, died, can't run some software etc.

This is all for today. I will get you all the details throughout the rest of the week, I promise. This way you'll have to come back to read the blog and find out about what I do about maintenance, virus protection, free and paid software and utilities I use, how to create a complete image of your hard drive, how to set up an automated back up system etc. etc.

See you soon,

George Freire

Microsoft Windows 8: Here's What We Know So Far

Here is a very interesting article from PCWorld concerning the latest info about Windows 8.


Sooner or later, after it is available come 2012, most of us will switch, if the hype about this new version is really for real.


This is good reading and you will know a lot more about what is coming...


Go to:


http://www.pcworld.com/article/239131/microsoft_windows_8_heres_what_we_know_so_far.html#tk.nl_dnx_h_crawl

and enjoy.

George Freire

Windows Tips and Tricks: Master the Taskbar and Start menu

You Windows 7 users, this is great stuff you can use, ( that I'll bet you were not aware, and so wasn't I !!), but as always, our friends at PCWorld come to our rescue with new stuff that most of the time is there but hard to find out.

Today I got an email from PCWorld, ( I get stuff from them almost on a daily basis), that I just must pass on to all of you:

"The taskbar and Start menu are so much more than simple program launchers. Help them help you work more efficiently in Windows 7.
By Loyd Case, PCWorld Aug 16, 2011 9:13 pm

In Windows 7, the Start menu and the taskbar have become both easier to use and more sophisticated. However, they also offer a slew of additional capabilities and customization options that are not obvious when you first look at them. I’ll first walk through the plethora of options for each, and then dive into how to use them more effectively."

I spent some time reading what Mr. Loyd Case had to say, I used some of the suggestions and I am definitely a happier user of windows 7.

All I have to say is: read the stuff and dive into it. All you have to do is click on the following link and you'll see what I mean:

 

http://www.pcworld.com/article/238184/windows_tips_and_tricks_master_the_taskbar_and_start_menu.html#tk.nl_wvx_h_cbintro


Enjoy,

George Freire

Protect Infections by Viruses, Spyware and Unwanted Sneaky Software in Your Computer

We all know what "malware" can do to your computer. It can raise havoc, frustrations, sluggish operation, crashes etc., etc.

If you are like me, you of course have some good protection in the form of anti virus, anti fishing, anti everything... software installed. Sometimes though, a sneaky invader finds its way, because you possibly downloaded some suspicious program, opened an attachment to your e-mail or what have you.

Today I am going to introduce to you a simple tool created by Microsoft that scans your computer for viruses, spyware and unwanted software and removes any of the above when it is found. This tool has three levels of scanning: Quick, Full and Customized, each taking more or less time to run.

This tool, "Microsoft Safety Scanner" expires after 10 days after downloading. In order to re-run another scan after the 10 days, to include the latest anti malware definitions, you will have to download the utility again and start a new scan.

How to download? click on the following link and that is all you have to do. I suggest that you save the setup file in your documents folder or bookmark the page:

http://www.microsoft.com/security/scanner/en-us/default.aspx

George Freire

SPECKIE Browser Spell Checker It Is Great !!!

Again, my friends, this comes from my favorite computer magazine, PCWorld with comments from my favorite tech writer Mr. Rick Broider:

Among the many reasons I'm partial to Firefox is that Mozilla's browser has long offered a built-in spell checker. (Not that I need it, of course--we payd riters learnt gud speling in skool.) Internet Explorer, even in its latest release, doesn't do bad spellers any favors. Thankfully, there's Speckie, a free Internet Explorer add-on that provides real-time spell checking.

After installing Speckie--which, incidentally, is compatible with all versions of Windows and all versions of Internet Explorer (including 9)--it immediately starts working, underlining any misspelled word with a squiggly red line. To see suggested correct spellings, just right-click the word.

If English isn't your primary language, you'll be glad to know that Speckie comes with a whopping 24 dictionaries, with languages ranging from Croation to Vietnamese.

Bottom line: if you're an Internet Explorer user who needs a spell-checker for e-mail, Web forms, and other browser-based activities, Speckie gets the job done quickly and efficiently.

--Rick Broida

For those of you who use IE this utility is a must. You can download and install this useful utility by clicking the following link:

http://www.speckie.com/home/

It installs very quickly and starts working on the spot.

For my visitors from overseas countries, take notice that you can add plug-ins for just about any language in this world !!

Once installed, click "tools" on your browser menu bar and look for "Speckie Settings". This opens another browser window where you can set up your own preferences and add any number of language plug-ins.

George Freire

Sorry for Being Away...

Dear visitors to the blog,

It is Summer you know? I've been lazy and sometimes away for a few days, therefore writing for the Blog has been not a great... priority.

Today I have a couple of posts that might be interesting for you all.

Hope you all have had a good Summer so far.

George Freire

Just For Fun: Nyan Cat Progress Bar

From our friends at PCWORLD :

The Internet loves cats, so it was no surprise to see the ever-so-trippy Nyan Cat become an instant Web hit. Now, riding on the rainbow of its meme success, you can get a custom Nyan-inspired progress bar for your Windows 7 PC.

The little app created by Ben Stone is appropriately known as the Nyan Cat Progress Bar. The program makes light of waiting times and sees the lovable Pop-Tart cat dance along your desktop each and every time you transfer a file. The cool download is a modification of one of Ben's earlier programs, called Instant Elevator Music.

The Instant Elevator Music program automatically plays a music file when a user is transferring a file or loading something. So as you may have guessed, this new mod sees the now Web-famous cat dance along the progress bar with the Nyan Cat music playing as the process carries out.

--Chris Brandrick

To download click the link below and enjoy!

http://www.pcworld.com/downloads/file/fid,200574/description.html#tk.nl_ddx_h_dlfeat

George Freire

IE Wins Malware-Blocking Tests | PCWorld#tk.nl_bnx_h_crawl

Quite interesting isn't it?

Internet Explorer is getting more serious about security.

Click on the link below to read the story:

IE Wins Malware-Blocking Tests PCWorld#tk.nl_bnx_h_crawl

George Freire

This week our visitor # 4,000 will check in!

Thanks for all our visitors and followers.

Visitor # 4,000 will for sure happen this week.

If you are the one, (just check visitor # indicator at the bottom of our blog's page), please let me know.

Do we have a surprise for you ???

George Freire

New "Windows" version in your future

Microsoft showed its first public demo of Windows 8 . It is not at all like the Windows operating systems you've come to know over the past 25 years. The next version of Microsoft's operating system ("Windows 8" is just a codename) is a radical departure, designed around touch screens.

From what I have seen, this future version, (they say it will be available some time in 20012), is absolutely "OUT OF THIS WORLD".

Pictures talk better than words, therefore please check the following link:

http://www.youtube.com/watch?v=p92QfWOw88I&feature=youtu.be

Enjoy,

George Freire

Free Download SoftMaker Office 2008

Dear readers of this blog,

I have Softmaker Office 2008 and 2010 installed in my computer. I paid for both, (originally for the version 2008 and then for the upgrade to the version 2010).

Frankly there is not a lot of a difference between the two, and getting the 2008 version free, well, its a heck of a good deal.

This software is completely compatible with the latest Windows Office software and it is as good. I use it all the time, (and I also have Windows Office).

The SoftMaker Office 2008 is a complete and full-featured office that comes with a word processor, a spreadsheet, and a presentation-graphics program, all of them compatible with the Windows Office Versions.

If you want to install this gem of software in your computer, (ant it is absolutely free !), click on the following link and download it, its that simple:

http://www.softmakeroffice.com/

The website page shows all the goodies available with this program. I am sure you'll love it.

The three programs in the package are: TextMaker, (Windows Word compatible), PlanMaker, (Windows Excel compatible) and SoftMaker Presentations, (Windows Power Point compatible).

Once installed you can always upgrade to the 2010 version, which is a little better, (but not much), for less then $50.00 !

Let me know how you like this software. I use it all the time because as far as I am concerned it has some features that I like better then the Windows equivalent programs.

George Freire

NEW MICROSOFT INTERNET EXPLORER 9 DESERVES A NEW LOOK

After several months of testing the new IE9 by Microsoft Corporation is here in its final form.

The new Web browser features a lot of interesting new tools such as taskbar shortcuts and dynamic jumplists, extensive HTML 5 support, hardware acceleration for improved graphics performance, and has a streamlined interface that puts more focus on the Web page and less on the browser window. Before you get started, here are a few quick tips to get you up and running with the best features IE9 has to offer.

If you want to check it out and eventually download and install this much improved version of the browser, go to the following address at PCWorld and enjoy!:

http://www.pcworld.com/article/222154/internet_explorer_9_a_getting_started_guide.html#tk.nl_ptx_h_cbintro

Just click the above link, that's all

George Freire

Sorry for the absence, new posts will come back

Sorry for those of you who visit this blog on an on going basis. I have not posted stuff since early April, but I have some good excuses...

A new grandbaby was born to my youngest daughter, we also went to Florida to visit with my daughter #2 and finally we were on a cruise with Celebrity Cruise Line in the Eastern Caribbean.

So, now we are back home and rested; I am ready to publish some new posts that I hope will be of interest to most of you.

Thanks for your patience.

George Freire

10 Must-Have Free Downloads

From PCWorld comes the following information and suggestions, that I find to be very helpful:

"Some software is so good that you just have to download it. Unfortunately, often you have to pay for it after you try it out. But every once in a while, a must-have program is totally free. Such indispensable, no-cost tools are the hardest programs to find--but we've found the best ones for you."

In order to take advantage and download the free programs you might be interested to go to the following address and click it:

http://www.pcworld.com/downloads/collection/collid,1670-order,4/files.html#tk.nl_wvx_h_cbintro


George Freire

Problems with "Windows Live Mail 2011"

As you all know, (those of you who switched to Windows 7 either by upgrading or buying a new computer), the old "Outlook Express" email program, used by so many, was not included in the Windows 7 version.

At the time in 2010 Windows 7 made its appearance, Microsoft suggested that a new programs similar to Outlook Express, as well as Windows Photo Gallery and Windows Movie Maker, could be downloaded and installed from a new site "Windows Live Essentials".

I as well as many of you followed the advice and did just that.

The mail program that was available at the time was "Windows Live Mail 2010" which was indeed very good, friendly and very similar, (but better), to the old Outlook Express mail program.

I was happy and had no problems with this program. THEN Microsoft, after a few months started advertising and pushing for us to replace Windows Live Mail 2010 with the new version, (much much better, they said), Windows Live Mail 2011.

Naturally, I followed the advice, and replaced the 2010 version with the 2011 version. BIG MISTAKE ! It is complicated to operate, has very little help available, is kinda hard when handling new mail contacts, setting up new categories, etc. etc.

I have been so frustrated that I tried to find a way to go back to the friendly and easy to operate version 2010. That was not an easy task, but finally, a few days ago I found the answer in a blog, and here is what you have to do if you want to go back to Windows Live Mail 2010:

1- You first must remove the "Windows Live Essentials" which contains the new versions:

Click on "Start", click on Control Panel, go to "Uninstall a Program" and click on it.

Go to almost the bottom of the list of programs shown, and click on "WINDOWS LIVE ESSENTIALS", then click on the "Uninstall Button".

An Uninstall wizard will walk you though the steps. UNINSTALL ALL components under
"WINDOWS LIVE ESSENTIALS".

After un-installation restart your computer.

Now we need to install the older 2010 version. Here is how you do it:

1- Go to IE and type the following address: http://tinyurl.com/2bdy4ax.

2- Click on the blue download button on this site. Note that the program name you are downloading is wlsetup-web.exe.

3- Save the program on your desktop or downloads folder.

4- Return to your desktop or downloads folder and click on the file wlsetup-web.exe, that you just have saved.

5- A screen opens and you will have several programs available to install. Select those you want, but be sure that you check MAIL and click install.

That's it, the older version of Windows Live Mail 2010 is now again in your computer. You may now want to pin the program to your task bar. Go to Start/All Programs and scroll down to Windows Live Folder. Right click on Windows Live Mail and pin to task bar.

Please notice that nothing will change as far as your address book and other settings are concerned.

I now have the 2010 version and I am very happy again with my email program.

For those of you who use gmail, hotmail and other programs, you can also integrate those to Windows Live mail 20120 if you want.

I hope I have rescued some of you from the bad, bad boy WLM2011!

George Freire

Fake Antivirus Software Uses Ransom Treats...

Fake antivirus software designed to steal your personal information is running wild again. Three friends of mine have been victimized recently. Unfortunately one of them fell for it and bought the software using a credit card. Guess what ? nothing was downloaded, they got his money, credit card # and information that would allow them to use it ad infinitum... He called me shortly thereafter and the first thing I told him was "get on that phone right away and call you credit card company and report what happened. They will immediately cancel the CC # and issue you another one. Later he brought the computer to my office and I was able to restore the computer back to safety... Because this is happening quite frequently, I am posting again my post of September 2010 as follows: "Remember my post of August 30 that started: "Yesterday my computer was working great but when I started it this morning, a message popped up, saying that the computer had been attacked by a virus." Guess what, today I received an e-mail from PCWorld with an article that analyses precisely this serious problem which I am sharing with you all: "Fake Antivirus Software Uses Ransom Threats John E Dunn, techworld.com Sep 4, 2010 12:00 pm Fake antivirus programs appear to be adopting some of the money-raising tactics of more threatening ransom malware, security company Fortinet's latest threat report has found. The most prevalent malware variant during August was TotalSecurity W32/FakeAlert.LU!tr, a malicious program that masquerades as antivirus software in order to sell worthless licenses for non-existent malware. On its own it accounted for 37.3 percent of all malware threats detected by the company during the month. Unlike standard fake antivirus programs, however, the new version of TotalSecurity takes the ruse a stage further by preventing any applications other than a web browser to run, claiming they are "infected." The user is invited to have the infection cleaned by buying the bogus TotalSecurity product. Adding an extra layer of sophistication to its arsenal -- and no doubt aware how quickly bogus antivirus software is blocked by genuine security products -- TotalSecurity can now vary the downloads it feeds to target PC using server-side polymorphism. Put another way, the exact version downloaded to a victim's PC will constantly change which makes detection harder. "This is a technique typically seen with botnets, such as Waledac, and has been picked up by the developers of TotalSecurity. This is another example of how relying purely on antivirus is not a silver-bullet approach to protecting systems from infection," said Fortinet's threat research head, Derek Manky. According to Fortinet, such attacks demonstrate the vulnerability of PC-based antivirus software. A layered defence would have a better chance of detecting TotalSecurity by either intercepting the initial spam used to spread it or by blocking the download website. Once rare enough to be a curiosity, malware using threats and direct interference with a PC's operation have slowly become more common. A previous report from Fortinet in March noted a sudden surge in the technique, about a year after the first aggressive use of ransomware in the form of the notorious Vundo Trojan. That particular piece of malware used crude encryption of a victim's files. In July came news of the odd Krotten Trojan that disables a victim's PC in a variety of ways before asking for a tiny payment to be made to a Ukrainian mobile phone network. Two months before that researchers in Japan discovered the Kenzero porn blackmail Trojan that threatens to post a victim's embarrassing browsing history to a public website. Be careful, but sometimes you may inadvertently open a web page that will cause such a problem in your computer.One way to solve the problem was explained to you in my post of August 30 referred to above. George Freire "

Remember the past posts concerning "Have You Thought About Building Your Own Computer" ?

Dear viewers,

If you remember, late last year, in November and December, I had a couple of posts concerning the title above.

For those who have not read the posts, you can go to the archive on the left of this screen and read them.

I am referring to this again today because I have had people email me concerning the subject.

IF THERE ARE ANY OF YOU INTERESTED IN BUILDING YOUR OWN COMPUTER, (AND BELIEVE ME IF YOU DO YOU'LL HAVE A LOT OF FUN AND END UP WITH A SUPERIOR MACHINE), SERIOUSLY !

Here is what you have to do:

1- Post a comment or email me.

2- Let me know how much you are willing to spend.

3- According with your budget, I will post a list of all the best components, how you can order them from computer parts suppliers, such as Tiger Direct , New Egg etc.

I will also post all the building steps in great but simple details, so that you can complete your project successfully and be proud of your work. If you have questions just call me (803) 945-4444 or email me your telephone # and I'll call you. (I have complete long distance telephone service even to overseas, therefore don't worry about my cost for calling you).

Do not be afraid, it is not that difficult and there will be a lot of satisfaction when you are finished.

Let me hear from you, we'll have a lot of fun.

George Freire

Common Frustrating Problems That Happen Now And Then With Your Computer (CD or DVD Drives Screw-Ups)

Today I am going to discuss a very common problem that happens quite often and that can be very, very frustrating.

People call me many times about this problem:

"My CD or DVD drive is missing, or not recognized by Windows; I can't read CD's or DVD's, I am not able to install a new program or play music, etc. etc.

Believe me folks, it happens all the time and I'm quite sure it has happened to many of you.

Last week a good friend of mine called; he had that same problem, two CD/DVD drives in his computer that were not showing at all on Widows Explorer and would not operate at all except that they would open and close at the touch of the proper button switch.

I told him to bring the computer to my office and I would take care of it. Trying to resolve the problem over the phone would not work because I was afraid that in the process he might screw up the computer even more.

He brought the computer and in 10 minutes I fixed the problem.

HERE IS THE THE WAY TO HANDLE THIS PROBLEM,(It will work most of the time):

There are two possible causes for this problem. One could be a driver that went corrupt or out of date; the other, (in most cases the main culprit), a registry screw up.

First step, (to check the drivers), go to control panel/system/device manager. On the device manager go down the list of items, click on "DVD/CD-Rom drives"; that will expand and show the actual CD or DVD devices. If you see a yellow flag next to them, it means the device is not working properly. Double click on it and then open the "Driver tab" then the "update driver button" and follow directions. THIS MIGHT WORK OUT BUT NOT NECESSARILY. You might also click the "disable" button and reboot the computer.

If this works, fine and dandy, but let me tell you, most of the times it does not..., however it is worth trying.

Now we go to the other step, that works 90% or more most of the time: Correct the registry entry for the CD or DVD drive.

A word of warning, be very, very careful how you do this; if you have never handled registry edits or corrections, I advise that you back up the registry before you proceed, just in case you screw up. (This way you can always restore the registry back to its initial status).

1- Click start, run and then type regedit. This opens the registry editor screen.

2- On the left column of the screen you'll see a column of folders that start with
"HKEY _CLASS_ROOT". Go down the list until you find the folder "HKEY_LOCAL_MACHINE"

3- Click on the little triangle on the left of this folder and that extends the folder down showing several other sub-folders. Go down until you find the sub-folder "SYSTEM".

4- Click on the little triangle on the left of the "SYSTEM" folder and that again extends this folder down showing several other sub-folders. Go down the list and select "CurrentControlSet". Again click the little triangle on the left. That extends this folder down. Go down the list and select "Control". Click the little triangle again. That extends the "Control" folder down and you'll see a very long list of sub-folders.

5- Go down the list until you find the sub-folder "Class", (normally # 5 or 6 down). Click the little triangle on the left of the sub-folder "Class". This extends to a very long list of sub-folders, each one with with many #'s and characters to its right.

6- Now we have to select the right one, (be very careful because they look very much alike). THE ONE YOU MUST SELECT IS:

{4D36E965-E325-11CE-BFC1-08002BE10318}

(This folder is the DVD/CD-ROM drive class description in the registry)

Now click on the folder itself, (not on the little triangle). This will open the right frame side of the registry Editor screen.

Look for any of the following names on the right frame side of the screen:

UpperFilters

LowerFilters

UpperFilters.bak

LowerFilters.bak

If any of the above keys are listed, right click on them and choose "Delete".

7- After deleting the keys, close the Registry Editor by clicking the x on the upper right corner and reboot the computer.

8- After rebooting open "My Computer" or go to Windows Explorer and miracle, miracle, you'll see that your CD or DVD drives are back and in good health again !!

The above may look a little too complicated to do, but really, if you are careful in handling each step as indicated above, it will be a breeze...

I hope I have helped some of you who may have this problem now. For those of you who may have this problem later you'll know now how to fix it.

Have fun,

George Freire